Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 business days after receipt of payment and are shipped via Russian Post Air Mail with tracking and drop-off without signature. After shipping is made, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Shipping times

Please note that international airmail normally takes 2~3 weeks but may take up to 4~6 weeks to deliver.

While the Russian Postal Service scans labels at acceptance, foreign posts are not obligated to scan these items. Therefore, the packages sometimes are not traceable at your country Postal Service website.

Customs in your country:

It is your responsibility to determine if selected product can be legally imported into your specific country. We assume no responsibility for packages delayed or seized in customs. Packages rejected and returned to us by foreign customs may take 6 to 12 weeks. Upon return of the item to us, we will refund the purchase price less non-refundable shipping. Items seized by foreign customs are not refundable. Check with your local customs office for restrictions prior to order.